Welcome Otaku to the FAQs!

• Does each box have a theme, and how does the voting work?
• Do you offer birthday specials?
• How and when do I vote for the titles, art and t-shirt I'd like to see?
• How can I manage my subscription?
• How does adding on items/removing items work?
• How does leveling up work?
• How does the Otaku Box work?

See all articles in ABOUT →

• How do I cancel?
• How do I cancel a box order?
• I accidentally cancelled! Can you restore my subscription?
• I canceled and was still billed. What's up with that?
• I cancelled my subscription. Do I still get the box I paid for?
• I don't have enough money for this month and I didn't cancel in time. What do I do?
• I don't want next month's box, when should I cancel?

See all articles in BILLING →

• Are you still shipping during COVID-19?
• How are you protecting us from COVID-19?

• How can I access my account?
• How do I change my email for my account?
• How do I change my preferences?
• When is an account created?
• Where do I login?
• Why does the account say “awaiting delivery”?
• Why does the account say “delivered”?

• How can I request a missing / broken item replacement?

• Do you ship to APO/FPO addressses?
• How long does shipping take?
• I need to change my address, how do I do that?
• My address was wrong. Can you send me another box?
• My box hasn't arrived yet. Can you help me?
• My box shows delivered, but I don't have it. Help!
• What countries do you ship to?

See all articles in SHIPPING →

• Can I purchase something from the shop without having a box subscription?
• Can I redeem this coupon for another figure?