Welcome Otaku to the FAQs!

• Does each box have a theme, and how does the voting work?
• Do you offer birthday specials?
• How does leveling up work?
• How does the Otaku Box work?
• Is there a fee to join?
• What does ecchi or fanservice mean?
• What kind of figure is in the anime box?

See all articles in ABOUT →

• Can I access it from my mobile?
• How Can I join?
• How does the Otaku Community/Forum Work?

• How do I change my anime BOX preferences?

• How can I resubscribe?
• How do I cancel my subscription?
• I canceled my subscription. Do I still get the box I paid for?

• How can I access my anime crate account?
• How can I download my digital product?
• How can I update my payment method?
• How do I change the email on my anime box account?

• Past figures

• How can I get a refund?
• How do I cancel a box order?
• I accidentally cancelled! Can you restore my subscription?
• I cancelled my subscription. Do I still get the box I paid for?
• I don't have enough money for this month and I didn't cancel in time. What do I do?
• I haven't gotten my first box, but I am now being billed for my second?
• When am I billed?

See all articles in (RE)BILLING & REFUND →

• How can I request a lost / damaged box replacement?
• The figure/scroll/t-shirt/item was missing/broken. Can I get one sent to me?

• Do you ship to APO/FPO addresses?
• How long does shipping take?
• I need to change my address, how do I do that?
• My box hasn't arrived yet. Can you help me?
• My box shows delivered, but I don't have it. Help!
• What countries do you ship to?
• When does my box ship?

• Does my vote affect the box content?
• How and when do I vote for the titles, art and t-shirt I'd like to see?