MY ACCOUNT

  • How can I access my account?

    To access your subscription account, you need to follow a link here. If you already have an account activated, you need to use your subscription email and password to access your account. If you did NOT create your account after receiving your order confirmation email, please use "Create an ac...
  • How Can I Update My Payment Method?

    1. Log in to your account HERE! 2. On your account, go to MY SUBSCRIPTIONS. 3. Go to your active subscription and click on SEE MORE DETAILS 4. Go to Payment Details and click EDIT. 5. You will receive an email to update your Payment Method. If you are having trouble or need more info...
  • How do I change my email for my account?

    Login to your account and follow the image below. Make an update and click SAVE. If you have questions please contact me at support@theotakubox.com. Thank you for being a subscriber - Liz 🌸
  • How do I change my preferences?

    With your first box, you can decide what you want to have extra in the box (t-shirt or replace the mini-figure with the prize figure). These choices are finalized when you are billed. You can not change them for the box you already billed for. To change them for upcoming boxes, you must update...
  • I cannot login to the account page. What do I do?

    Make sure you disable ad/script blockers, and enable 3rd party cookies, and don't visit the account page from a private browsing window, then try visiting https://shop.theotakubox.com/account/login again. Let me know if this does the trick, and if not, try a different browser (preferably Chrome o...
  • I forgot my password. How do I reset it?

    You can reset your password here https://shop.theotakubox.com/account/login and then a email will be sent to you. Follow the instructions in the email to reset your password.
  • When is an account created?

    When you checkout and purchase your first box.
  • Where do I login?

    Go to the account page here If you have trouble accessing your account, don't hesitate to contact me at support@theotakubox.com. Thank you for being a subscriber -Liz🌸
  • Why does the account say “awaiting delivery”?

    That means it has not been mailed yet. All boxes are shipped on the 24th of the month. 
  • Why does the account say “delivered”?

    That means the box has been shipped. Look at your tracking number to know when it will arrive.