How do I change my email for my account?
Login to your account first and then follow the pretty pictures!
Step1: Click Manage under “My subscriptions”
Step2: Click account settings to your lower right.
Step3: Click edit in the box that shows your current email for the account
Step4: Enter your new email address and click “sa...
How do I change my preferences?
You can update/change your preferences in your account. Just follow the steps below. Please remember for these changes to be applied to the next box, you must make changes 24 hours before the 1st. Once you have been billed for the box, changes cannot be made.
Step1: Login to your account, and c...
I cannot login to the account page. What do I do?
Make sure you disable ad/script blockers, and enable 3rd party cookies, and don't visit the account page from a private browsing window, then try visiting https://theotakubox.com/account again. Let me know if this does the trick, and if not, try a different browser (preferably Chrome or Safari). ...
I forgot my password. How do I reset it?
You can reset your password by clicking this link here, and then a email will be sent to you. Follow the instructions in the email to reset your password.
When is an account created?
When you checkout and purchase your first box.
Where do I login?
Go to the account page here. I also recommend you bookmark it.
Why does the account say “awaiting delivery”?
That means it has not been mailed yet. All boxes are shipped on the 24th of the month.
Why does the account say “delivered”?
That means the box has been shipped. Look at your tracking number to know when it will arrive.