How can I get a refund?

I do not normally provide refunds & you've accepted the no-refund policy.

WHY?

  • As soon as you make an order, I reserve a box for you.
  • I don't have premade boxes. I plan the number of items based on the number of orders.
  • I've sent you at least two emails on how you can cancel your subscription or skip the box.

REFUND

  • If you have serious financial issues and you forgot to cancel (only if you make a request 2-3 days after the billing)
  • I can't deliver to your location
  • You are a rational person I can talk to and find the best way to solve this.

NO REFUND

  • If the box is shipped, I can't make a refund
  • I didn't know it was a subscription. Really?
    • It's all over the website 
    • It's in the website FAQ
    • It's in the checkout (You have to tick the box confirming you understand it's a subscription)
    • I've sent you at least two emails explaining "How the subscription work"
  • Being rude 
  • Claiming I've charged you after cancelation (It's not possible!).

I always appreciate patience and understanding when it comes to issues with payment or billing. I try my hardest to be considerate of you, so I ask the same from you.

Let's work together to find a solution! Liz 🌸

Nov 1, 2022

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