(RE)BILLING & REFUND

  • How can I get a refund?

    I do not normally provide refunds & you've accepted the no-refund policy. WHY? As soon as you make an order, I reserve a box for you. I don't have premade boxes. I plan the number of items based on the number of orders. I've sent you at least two emails on how you can cancel your subscripti...
  • How do I cancel a box order?

    All orders/purchases are final. An order cannot be canceled in your customer account. Please make sure you want the box before you complete your purchase. I can make exceptions in some cases when you contact me right after the order was made (but again, why did you order it 😆) and cancel the orde...
  • I accidentally cancelled! Can you restore my subscription?

    Wow, how did you do that? 😆 Please contact me at support@theotakubox.com. Thank you for being a subscriber - Liz 🌸
  • I cancelled my subscription. Do I still get the box I paid for?

    Absolutely! You will receive the box you've paid for. Please get in touch with me at support@theotakubox.com if you need more info. Thank you for being a subscriber - Liz 🌸
  • I don't have enough money for this month and I didn't cancel in time. What do I do?

    The billing system will try the card up to the 20th of the month (UTC time). If there is no successful charge, the billing system will automatically cancel the subscription. Sorry, this means you will also lose the levels you have gained. I cannot restore levels if your subscription is canceled f...
  • I haven't gotten my first box, but I am now being billed for my second?

    Sorry, but depending on your location in the world, shipping times can significantly vary. In general, it depends on when you've ordered your first box. All first boxes ordered up to the 7th of the month are shipped on the 24th. If you've made an order from the 8th to the 25th they will be shipp...
  • When am I billed?

    As a new subscriber, you are billed for your first box at checkout. Make sure to check the prices and what you've added to the box. The box price starts at $29.95. You will be charged again on the 1st of the month, even if you subscribe on the last day of the ongoing month. If you don't want to...
  • When do I have to pay?

    You pay for your first box at checkout. Make sure to check the prices and what you've added to the box. The box price starts at $29.95. You will be charged again on the 1st of the month, even if you subscribe on the last day of the ongoing month. If you don't want to get charged for the next mo...
  • Why was I charged a different amount than what is on the website?

    All prices are in USD. If you don't live in United States, the price will be converted from your country's currency. Currency exchange is a pain. You may also get charged a currency conversion fee by your bank. I can't do anything about the conversion part. Sorry! I appreciate your interest in ...