(RE)BILLING & REFUND

• How can I get a refund?

  REFUND POLICY There are no refunds except in the case of the money back guarantee. Subscriptions are self managed and you have full control over your subscription, you may cancel at any time. HOW DOES THE GUARANTEE WORK? New customers can receive a refund before their first box ships. If your b...

• How do I cancel a box order?

  Canceling your subscription does not cancel your order. Please contact me at support@theotakubox.com so I can assist you! Keep in mind I can't cancel your order if the box is shipped. Thank you for being a subscriber - Liz 🌸

• I accidentally cancelled! Can you restore my subscription?

  Wow, how did you do that? 😆 Please contact me at support@theotakubox.com. Thank you for being a subscriber - Liz 🌸

• I cancelled my subscription. Do I still get the box I paid for?

  Absolutely! You will receive the box you've paid for. Please get in touch with me at support@theotakubox.com if you need more info. Thank you for being a subscriber - Liz 🌸

• I don't have enough money for this month and I didn't cancel in time. What do I do?

  The billing system will try the card up to the 20th of the month (UTC time). If there is no successful charge, the billing system will automatically cancel the subscription. Sorry, this means you will also lose the levels you have gained.

• I haven't gotten my first box, but I am now being billed for my second?

  Sorry, but depending on your location in the world, shipping times can significantly vary. In general, it depends on when you've ordered your first box. All first boxes ordered up to the 7th of the month are shipped on the 24th. If you've made an order from the 8th to the 25th they will be shipp...

• When am I billed?

  As a new subscriber, you are billed for your first box at checkout. Make sure to check the prices and what you've added to the box. The box price starts at $29.95. You will be charged again on the 1st of the month, even if you subscribe on the last day of the ongoing month. If you don't want to...

• When do I have to pay?

  You pay for your first box at checkout. Make sure to check the prices and what you've added to the box. The box price starts at $29.95. You will be charged again on the 1st of the month, even if you subscribe on the last day of the ongoing month. If you don't want to get charged for the next mo...

• Why was I charged a different amount than what is on the website?

  All prices are in USD. If you don't live in United States, the price will be converted from your country's currency. Currency exchange is a pain. You may also get charged a currency conversion fee by your bank. I can't do anything about the conversion part. Sorry! I appreciate your interest in ...