BILLING

  • How do I cancel?

    Login to your account here (/span>[https://www.theotakubox.com/account](https://www.theotakubox.com/account) Step1: Login to account (/span>[https://www.theotakubox.com/account](https://www.theotakubox.com/account)) Step2: Click the “manage” link. You can click either link.  Step3: C...
  • How easy is it to cancel?

    It's pretty easy (but people still screw it up). You can cancel at anytime, but if you don't want the next box, you must cancel 24 hours before the 1st of the month. 
  • I accidentally cancelled! Can you restore my subscription?

    Wow, how did you do that? Sorry, I can't restore it. You will have to re-sign up. If you get billed for a box that you have already paid for, please contact me support(at)theotakubox.com (http://theotakubox.com/)
  • I canceled and was still billed. What's up with that?

    You did not cancel 24 hours before the 1st or you have a duplicate subscription. Period. My system can't bill you if you've cancelled as described above.
  • I cancelled my subscription. Do I still get the box I paid for?

    There is a difference between a subscription and a order. When you signed up you ordered a box and enrolled in a subscription. Canceling the subscription means you will not be billed again in the future, but it does not affect an order. I do not offer refunds on orders unless it was a double char...
  • I don't have enough money for this month and I didn't cancel in time. What do I do?

    The billing system will try the card until the 7th. If there is not a successful charge, the billing system will automatically cancel the subscription. Sorry, this means you will also lose the levels you hav gained. I am not able to restore levels if your subscription is cancelled from this and y...
  • I don't want next month's box, when should I cancel?

    You are billed for the next month's box on the 1st of the month. Please cancel at least 24 hours before the re-bill date, just like I said in all the emails and text messages I sent you when you subscribed.
  • What's the refund policy?

    Since I’ve reserved the spot and box for you, I can’t offer a refund after you’ve been billed. I also do not offer refunds if you are not happy with your box. However, you may cancel at any time and you will not be billed for future boxes. Remember, I've sent you about a half a dozen emails and a...
  • When am I billed?

    As a new subscriber you are billed for your first box at checkout. Then, you will be billed on the 1st of the month after your first box ships. 
  • Why was I charged a different amount than what is on the website?

    All prices are in USD. If you don't live in America, the price will be converted from your country's currency. Currency exchange is a pain. You may also get charged a currency conversion fee by your bank. Don't complain about it to me, I'm not your bank.