How do I cancel?
Login to your account here and follow the pictures below.
Step1: Login to account
Step2: Click the “manage” link. You can click either link.
Step3: Click the “subscription settings” link
Step4: Hit “cancel”
How do I cancel a box order?
All orders / purchases are final. An order cannot be canceled in your customer account, only a subscription can be canceled. I ask that you make sure you are wanting a box before you complete your purchase. For multiple box orders, please contact me at email@example.com so I can assist you!...
How easy is it to cancel?
It's pretty easy (but people still screw it up). You can cancel at anytime, but if you don't want the next box, you must cancel 24 hours before the 1st (UTC time) of the month.
I accidentally cancelled! Can you restore my subscription?
Wow, how did you do that? Sorry, I can't restore it. You will have to re-sign up. If you get billed for a box that you have already paid for, please contact me support(at)theotakubox.com
I canceled and was still billed. What's up with that?
You did not cancel 24 hours before the 1st (UTC time) or you have a duplicate subscription. Period. My system can't bill you if you've cancelled as described above.
I cancelled my subscription. Do I still get the box I paid for?
There is a difference between a subscription and a order. When you signed up you ordered a box and enrolled in a subscription. Canceling the subscription means you will not be billed again in the future, but it does not affect an order. I do not offer refunds on orders unless it was a double char...
I don't have enough money for this month and I didn't cancel in time. What do I do?
The billing system will try the card on the 2nd, 3rd, and the 6th (UTC time). If there is not a successful charge, the billing system will automatically cancel the subscription. Sorry, this means you will also lose the levels you hav gained. I am not able to restore levels if your subscription is...
I don't want next month's box, when should I cancel?
You are billed for the next month's box on the 1st of the month. Please cancel at least 24 hours before the re-bill date, just like I said in all the emails and text messages I sent you when you subscribed.
I haven't gotten my first box, but I am now being billed for my second?
Sorry, but depending on your location in the world shipping times can greatly vary. Also, with COVID-19, shipping times have really gotten long. You are not billed until after your first box has shipped. Sorry for any confusion there!
I signed up for another box trying to use a coupon. Can you refund me?
Sorry, but if you want to use a coupon. You have to cancel your subscription and then sign up again. I will not offer refunds for people trying to do this if they end up with two boxes.
I want to apply a coupon to an existing subscription. How do I do that?
Coupons are only valid for non-subscribers. Sorry!
What's the refund policy?
Since I’ve reserved the spot and box for you, I can’t offer a refund after you’ve been billed. I also do not offer refunds if you are not happy with your box. However, you may cancel at any time and you will not be billed for future boxes. Remember, I've sent you about a half a dozen emails and a...
When am I billed?
As a new subscriber you are billed for your first box at checkout. Then, you will be billed on the 1st of the month after your first box ships.
So for example: You purchased a box on 23rd of April. So that means you are getting the May box. Another, is that you purchased on the 2nd of April. The...
Why was I charged a different amount than what is on the website?
All prices are in USD. If you don't live in America, the price will be converted from your country's currency. Currency exchange is a pain. You may also get charged a currency conversion fee by your bank. Don't complain about it to me, I'm not your bank.