REPLACEMENT

  • How can I request a lost / damaged box replacement?

    You just need to contact me! It happens! Box can be lost in transport, misplaced by customs, or even stolen. Very rarely, the box could be seriously damaged in transport or by a local shipping company. In both cases, please send me an email at support@theotakubox.com. IMPORTANT: Make sure to ...
  • The figure/scroll/t-shirt/item was missing/broken. Can I get one sent to me?

    Absolutely! I will ask that you send me a picture of the items you received, and then I can send out the missing or broken items. I sometimes combine missing/damaged items with the next month’s box. However, I can only do this for boxes that are three months old. That means if you contact me abou...