• Do you ship to APO/FPO addresses?

    I'm sorry, but I can't ship to APO/FPO addresses. You can always set your home address or maybe your friend's address.
  • How long does shipping take?

    Shipping takes 9 - 28 days, depending on your location. Usually, the box is delivered from the 5th to the 15th of the month. But there is always a possibility something can go wrong as it's international shipping. There could be a flight delay, COVID restriction, customs inspection, etc. The m...
  • I need to change my address, how do I do that?

    Please contact me at if you need to change your shipping address. PLEASE MAKE SURE TO CONTACT ME BEFORE THE FIRST OF THE MONTH (For the upcoming box) Thank you for being a subscriber - Liz 🌸
  • My box hasn't arrived yet. Can you help me?

    On the 24th and 28th of the month, I send out tracking numbers for boxes. Please track through parcelsapp. Please check your tracking number regularly (I don't watch everyone's tracking number). If the tracking number says “delivered” and you did not get your box contact me at  support@theotak...
  • My box shows delivered, but I don't have it. Help!

    Sometimes the boxes will show delivered one to two days before they actually are. Please wait, and if the boxes do not show up, you will need to contact the local postal service (USA - USPS, Canada - Canada Post, France - La Poste, UK - Royal Mail, Australia - Australian Post, etc). Also, check...
  • What countries do you ship to?

    I ship to the following countries: Australia Austria Belgium Canada Denmark Finland France Germany Greece Hungary Ireland Italy Korea Netherlands New Zealand Norway Poland Portugal Spain Sweden Switzerland United Kingdom United States
  • When does my box ship?

    FIRST BOX If you purchased a box between the 1st and the 7th of the month, your box will be shipped on the 24th. If you purchased after the 7th, your box will be shipped at the end of the month. EVERY NEXT BOX Every next box will be shipped on the 24th of the month. IMPORTANT There is a possibi...