Do you ship to APO/FPO addressses?
I'm sorry, but I can't ship to those addresses.
How long does shipping take?
Shipping takes 9 - 28 days depending on your location. Shipping can vary on the local postal system in your area. Places with slow postage (I'm talking about you Australia, France, Canada, and New Zealand!) might have delayed delivery longer than 28 days. Occasionally, the customs in your country...
I need to change my address, how do I do that?
Change your address in your account. Please know that for the change to apply to the current box it must be done 24 hours before the 1st of the month. If you update it after the 1st, you need to contact your local shipping office and request package forwarding. Any address change after the 1st is...
My address was wrong. Can you send me another box?
Sorry, but that would be a no. I send boxes to the addresses in the account. If the box is undeliverable or returned to sender, you can purchase another box, but I'm not sending you another one for free.
My box hasn't arrived yet. Can you help me?
On the 24th of the month I send out tracking numbers for boxes. Please track through postal.ninja only. Please check your tracking number regularly (I don't watch everyone's tracking number). If the tracking number says “delivered” and you did not get your box contact me: support(at)theotakubox.c...
My box shows delivered, but I don't have it. Help!
Sometimes the boxes will show delivered one to two days before they actually are. Please wait, and if the boxes do not show up, you will need to contact the local postal service (USA - USPS, Canada - Canada Post, France - La Poste, UK - Royal Mail, Australia - Australian Post, etc). Also, check y...
What countries do you ship to?
I ship to the following countries:
When does my box ship?
If you purchased a box between 1st and the 7th of the month, your box will ship that month on the 24th. If you purchased after the 7th, your box will ship the next month on the 24th.